Refund & Return Policy

1. Our Commitment

At inyoutime, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help with returns and refunds according to the policy outlined below.

2. Return Window

You have 30 days from the date of delivery to initiate a return. Items returned after this period may not be eligible for a refund or exchange.

3. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition as received
• Items must be in their original packaging
• Items must include all accessories, manuals, and documentation that came with the product
• Proof of purchase (order number or receipt) must be provided

3.1 Non-Returnable Items

Certain items cannot be returned for health, safety, or hygiene reasons:

• Earbuds or headphones that have been opened or used
• Items marked as "final sale" or "non-returnable"
• Gift cards
• Downloadable software products
• Items that show signs of use, damage, or are missing parts not due to our error

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team at support@inyoutime.com
2. Provide your order number and the reason for the return
3. Wait for our team to review your request and provide return authorization
4. Once authorized, pack the item securely in its original packaging
5. Ship the item to the address provided by our customer service team

Important: Do not ship items back to us without first obtaining a return authorization. Unauthorized returns may not be processed.

5. Return Shipping

5.1 Customer Responsibility

For returns due to buyer's remorse or change of mind, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5.2 Our Responsibility

If the return is due to our error (wrong item shipped, defective product, damaged in transit), we will provide a prepaid return shipping label and cover all return shipping costs.

6. Refund Process

6.1 Inspection

Once we receive your returned item, we will inspect it to verify that it meets our return eligibility criteria. This process typically takes 3-5 business days.

6.2 Approval

If your return is approved, we will initiate a refund to your original method of payment. The refund amount will include:

• The full purchase price of the returned item(s)
• Original shipping costs (if the return is due to our error)

The following are not refundable:

• Return shipping costs (unless the return is due to our error)
• Original shipping costs (for returns due to buyer's remorse)

6.3 Processing Time

Refunds will be processed within 5-7 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's processing times.

6.4 Partial Refunds

Partial refunds may be granted in the following situations:

• Items showing obvious signs of use
• Items not in their original condition or with missing parts (not due to our error)
• Items returned more than 30 days after delivery

7. Exchanges

If you need to exchange an item for a different model, color, or size, please contact us at support@inyoutime.com. The fastest way to ensure you get the item you want is to return the original item for a refund and place a new order for the replacement item.

If the item you wish to exchange is of equal or lesser value, we will process the exchange at no additional cost (shipping excluded). For items of greater value, you will be charged the price difference.

8. Defective or Damaged Items

If you receive a defective or damaged item:

1. Contact us immediately at support@inyoutime.com
2. Provide photos of the defect or damage
3. Include your order number

We will work quickly to resolve the issue by either:

• Sending a replacement item at no additional cost
• Providing a full refund, including original shipping costs

You will not be responsible for return shipping costs for defective or damaged items.

9. Wrong Item Shipped

If we shipped the wrong item to you, please contact us immediately. We will:

• Provide a prepaid return shipping label
• Send the correct item at no additional charge
• Expedite shipping if available

10. Warranty Claims

Many of our products come with manufacturer warranties. Warranty claims should be directed to the manufacturer in accordance with their warranty terms. However, if you need assistance with a warranty claim, please contact us and we'll be happy to help guide you through the process.

11. Cancellations

11.1 Before Shipment

You may cancel your order before it ships by contacting us immediately at support@inyoutime.com. If we're able to cancel your order before it ships, you will receive a full refund.

11.2 After Shipment

Once an order has shipped, it cannot be cancelled. You will need to wait to receive the item and then follow our standard return process if you wish to return it.

12. Refused Deliveries

If you refuse delivery of your order, you will be responsible for the original shipping costs plus any return shipping fees charged by the carrier. The refund amount will be adjusted accordingly.

13. Lost or Stolen Packages

We are not responsible for packages that are marked as delivered by the carrier but that you claim not to have received. We recommend:

• Checking with neighbors or household members
• Verifying the shipping address provided at checkout
• Contacting the carrier to investigate

In cases of suspected theft, we recommend filing a police report. We may be able to assist with filing a claim with the shipping carrier on a case-by-case basis.

14. International Returns

Currently, we only ship within the United States. If we expand to international shipping in the future, international return policies may differ and will be clearly communicated at the time of purchase.

15. Restocking Fees

We do not charge restocking fees for standard returns. However, for large or special order items, a restocking fee may apply. This will be clearly communicated before purchase.

16. Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:

inyoutime Customer Service
Email: support@inyoutime.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

Our customer service team is available Monday through Friday, 9:00 AM - 6:00 PM EST. We typically respond to emails within 24 hours.

17. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.